It's Not About the Coffee: Leadership Principles from a Life at Starbucks by Howard Behar

It's Not About the Coffee: Leadership Principles from a Life at Starbucks by Howard Behar -- 208 pages 

Howard Behar, former President of Starbucks, gives 10 principles that guided his leadership -- and not one is about the coffee. Behar accredits these principles with the success of his company. 

For some reason, this was harder to get through than "The Starbucks Experience." If I had been reading it and not listening to it, it would have been easier to skim through.

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary by Joseph A. Michelli

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary by Joseph A. Michelli -- 193 pages


How did Starbucks become the leading coffee chain of the nation? By bringing their customers back again and again through interactive, personalized customer service. The Starbucks Experience is about how Starbucks trains their employees, and the principles they have built their company on.

I found this enlightening and empowering. It was an added bonus that I love coffee. :)